Why you use helpdesk solution?
Our feature-rich help desk software speeds up ticket resolution with the help of proactive automations and highly customizable workflows. Serve customers wherever they are from wherever you are. Desun Desk can run support operations seamlessly while you engage with your customers.
Set assignment rules to assign tickets as they come in, so your agents can jump into problem-solving in seconds.
Automate routine tasks
Use macros, workflows, and SLAs to carry out tasks
and notify stakeholders on time.
Set up a multilingual help center and power it up with a knowledge base full of help articles & FAQs, with an extended customer community & forums.
Gather real-time insights
Use default reports or build your own with custom metrics to monitor and take action. Get live traffic updates from Zoho Desk's HQ and dashboards.
Trace customer happiness
Measure customer satisfaction after every interaction to turn an unhappy customer to a happy one, and reward your agents' performance
Get mobile ready
Use Zoho Desk mobile app for ticketing and Radar for managers for timely updates on delivering high-quality support on time.