Why do you use a help desk solution?
In the e-commerce world, companies use helpdesk software to help their customers with issues and questions surrounding products and orders. This tool allows teams to collaborate on managing, organizing, responding to, and reporting on customer requests. Our feature-rich help desk software speeds up ticket resolution with the help of proactive automations and highly customizable workflows. Customers can be served from wherever they are. Desun Desk can run support operations seamlessly while you engage with your customers.
Set ticket assignment rules to assign tickets as they come in, so your agents can jump into problem-solving in seconds.
Automate routine tasks
Use macros, workflows, and SLAs to carry out tasks
and notify stakeholders on time.
Set up a multilingual help center and power it up with a knowledge base full of help articles and FAQs, along with an extended customer community and forums.
Gather real-time insights
Use default reports or build your own with custom metrics to monitor and take action. Get live traffic updates from Zoho Desk's HQ and dashboards.
Trace customer happiness
Measure customer satisfaction after every interaction to turn an unhappy customer into a happy one and reward your agents' performance.
Get mobile ready
Use the Zoho Desk mobile app for ticketing and Radar for managers for timely updates on delivering high-quality support on time.